Dealing with Conflict in Agile Projects
Scrum Trainer Joseph Pelrine and psychologist Ben Fuchs have just given a presentation at the Software Practice Advancement 2007 conference titled Turning Up The Heat on Agile Projects. An outline of the presentation has been blogged by Cincom Smalltalk product manager James Robertson.
I think it is very interesting to reflect on which of the three stages of consciousness you and your colleagues enter into when dealing with conflict. The three stages described are:
- Pre-Conventional
- Conventional
- Post-Conventional
You can read about these in more detail in an article titled A Multi-Paradigmatic View of Working with Conflict (PDF) which was co-authored by Ben Fuchs.
If you want to read further on dealing with conflict through conversation, I can highly recommend Difficult Conversations from the Program on Negotiation at Harvard. The understanding on the different levels at which such conversations operate plus the five-step checklist it provides tools than I think can benefit us all in our day-to-day work.
Update: adjusted the URL to the paper on conflict.
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